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Personal Banker I & II

Position Summary

Personal Bankers provide excellent customer service in processing transactions such as deposits, withdrawals, check cashing, selling money orders, cashiers or travelers checks, processing loan/credit card payments and savings bond requests, handling cash advances and providing customers with both direct and telephone assistance. This position helps to build and maintain solid customer relationships. A Personal Banker understands the Bank’s products and services and presents additional services as options to meet customer financial needs.

Duties and Responsibilities

  • Greets customers and facilitates a welcoming and customer-focused environment utilizing Integrity Customer Service principles.
  • Processes customer transactions efficiently and accurately in a fast-paced environment while maintaining a balanced cash drawer and adhering to established Bank policies and procedures. Maintains acceptable cash balancing record.
  • Generates new business and expands relationships with current customers by cross-selling bank products and services.Builds customer loyalty by developing relationships and offering exceptional customer service.
  • Responds to customer inquires and concerns by researching and identifying positive solutions or referring to appropriate staff or department for resolution.
  • Maintains a thorough knowledge of and performs end-of-day activities including branch proof.
  • Removes deposits from, counts, and balances cash within the ATM’s, recyclers and night depositories.
  • Prepares Currency Transaction Reports and other reports required by law or regulation and ensures compliance with all regulatory requirements, bank policy and procedures.
  • Maintains and ensures adherence to safety and security issues, policies and procedures.
  • Utilizes the Bank’s Customer Relationship Management tool to manage customer relationships and make necessary referrals.
  • Attends and participates in training courses and workshops to advance products knowledge and customer service skills.
  • Attends various functions/community events to enhance the image and presence of the bank in the market area as required.
  • This position works in a rotating schedule on Saturdays as assignedMay train for other functions within the Personal Banker area.
  • Assumes additional responsibilities as assigned.

Additional Duties and Responsibilities for Personal Banker II

  • Opens standard new accounts and provides the proper follow-up to the appropriate departments; Opens and closes Safe Deposit Boxes; Processes CD renewals.
  • Mentor less experienced Tellers and assists them with balancing problems.
  • Orders supplies.
  • Successfully completed Principles of Banking and Law and Banking through the Center for Financial Training and Education Alliance (CFTEA)
  • Demonstrated proficiency in Electronic and Mobile banking products and applications.

Education and Experience

Personal Banker I
  • High School Diploma or equivalent GED required (exception for high school branch teller)
  • One year experience in retail banking, lending, sales, customer service and/or cash handling experience.
Personal Banker II
  • Minimum of two years of Personal Banker experience required and/or relevant experience in retail banking, lending, sales, customer service and/or cash handling experience.
  • Demonstrated proficiency at Personal BankerI skills and responsibilities.

Skills and Abilities

  • Excellent customer service skills.Previous Teller and/or cash handling skills helpful.
  • Outgoing, assertive, confident and enthusiastic personality.
  • Strong multi tasking and communication skills.
  • Excellent organizational skills and attention to detail.Demonstrated personal computer literacy.
  • Must be dependable, flexible, a team player, professional and calm under pressure.
  • Ability to work with little supervision.

Working Conditions

  • General office environment
  • Physical surroundings are generally pleasant and comfortable
  • Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required.
  • External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.

Position Title: Personal Banker I & II
Reports To: Branch Manager
Department: Retail Banking
Supervises: Not Applicable
FLSA Status: Non-Exempt
Grade Level: Personal Banker I Grade 19 (High School)//20
Personal Banker II Grade 21